Terms and Conditions

Booking Deposits
All Treatments including Cosmetic Injectables:

  • The initial consultation for all treatments is $50.
  • To confirm and hold your appointment following the consultation, a $50 non-refundable deposit is required for all treatments. This deposit will be applied to your balance due at the end of your appointment.

Cancellations / No Shows / Late Arrivals
At SKYE Cosmetic Clinic we provide the highest quality of care and allocate enough time for each individual treatment service. Cancellations, no shows and late arrivals impact our nurses, patients and prescribing doctors, therefore we ask that you please notify us as soon as possible regarding any changes.

Unexpected circumstances can arise which we understand may require a change of schedule, however we request that you provide us with 48 hours’ notice prior to your appointment.

All booking deposits will be forfeited when changing or cancelling your appointment within 48 hours of your appointment.

If you do not show up to your appointment, the booking deposit will be forfeited. If you have not paid the booking deposit, a payment of $50 will need to be made prior to booking any subsequent appointments.

Late arrivals of more than 10 minutes may not be able to be accommodated as we allocate specific amounts of time for different treatments. We will try our best to treat you within the time remaining or reschedule a new appointment, however, if we cannot treat you within the remaining time, your booking deposit will be forfeited, or a $50 cancellation fee will apply.

Payments can be made by Cash, Credit Card, Visa Card, MasterCard, Bank Transfer, Afterpay or Zippay. If payment is not made in accordance with our Payment Policy, SKYE Cosmetic Clinic reserves the right to pursue you for payment of our fees, outlays, interest and costs associated.

SKYE Cosmetic Clinic does not provide refunds on purchases or booking fees for change or mind, cancellations or no shows. Treatments and/or services are not transferable to other individuals or clinics.

Due to the nature of cosmetic injectables and skin treatments, SKYE Cosmetic Clinic will not provide refunds under any circumstances unless required to in accordance with the Australian Consumer Law under which SKYE Cosmetic Clinic guarantees its products and services. These guarantees include providing services:

  • with due care and skill;
  • which are fit for purpose; and
  • within a reasonable time.

Treatment Suitability
At SKYE Cosmetic Clinic your satisfaction is our priority as we want to provide the best service possible to all patients.

In order to provide the best care, all information provided to us during your consultation, as well as medical history/consent forms must be accurate. It is your responsibility to advise us of any factors that may cause your treatment to be impacted.

Consultations take place prior to all treatments and if we deem the treatment unsuitable for you, we reserve the right to refuse treatment at any time.

We may request photo identification to ensure patients are over the age of 18 for all cosmetic injectable treatments. If you are unable to provide proof of identification, we reserve the right to decline treatment.