Cancellations and Refunds

We require at least 48 hours’ notice to be given for any appointment cancellations or reschedules. If you cancel or reschedule your appointment within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a $50 cancellation fee.

Cancellations and Refunds

      • Treatments/services are not transferable to other individuals.
      • We require at least 48 hours’ notice to be given for any appointment date change or cancellation
      • If you change or cancel your appointment within 48 hours of your appointment date, or do not attend a booked appointment, we reserve the right to retain your deposit or apply a cancellation fee of $50.
      • In the case of pre-paid treatments, the full cost of treatment will be forfeited
      • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.
      • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
      • In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your health care professional on what you can achieve with your treatment. 

Pre-Paid Treatment

      • There is no refund on pre-paid treatments and they are not transferable to other individuals. 
      • Pre-paid treatments have a 12 month expiry date.
      • 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
      • You agree to these terms by purchasing pre-paid treatments. 

Purchases made through Customer Portal Online

      • Treatments purchased online by you through the website, continue to be regulated by SKYE Cosmetic Clinic's cancellation and refund policy.
      • Treatments purchased online are not transferable to other individuals.
      • 48 hours’ notice is required for any online purchased treatment appointment cancellations. If you cancel an online purchased treatment appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. 
      • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied patient so if our service or product is faulty it may either be replaced or refunded.
      • We don’t refund for change of mind, however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you.
      • Any request for refund by you, for treatments purchased online through the website, must be made in writing and issued to: hello@skyecosmeticclinic.com.au for our consideration. The clinic may decide, upon review of your written request, whether a refund is required.